FAQ
Candle Care
Do I need to trim my wicks?
Yes, you should trim your wicks down to 1/4 of an inch between each burn to ensure that your candle does not smoke or produce soot.
Is it safe for me to burn my candle all day?
No, burning your candle for longer than 3-4 hours at a time is not recommended. You should also be sure to burn your candle on a fire-resistant surface away from drafts and pets. Do not burn your candle unattended.
Should the wax melt across the diameter of the candle on the first burn?
For some waxes, yes it should. However, Morningstar Chandlery uses a coconut wax blend that may take several burns before the wax pool melts across the entire diameter of the vessel. Any wax hang-up left around the vessel's diameter will evenatually melt on subsequent burns.
Bulk Orders
How do I inquire about selling Morningstar Chandlery products in my retail location?
Morningstar Chandlery will evaluate each request on a case-by-case basis. Please email us by clicking on our customer care tab and we will contact you within 1-2 business days.
Can I purchase your candles as gifts for a corporate event?
You most certainly can. Select the customer care tab and shoot us an email. We will respond within 1-2 busines days.
Orders
How can I track my order once it has shipped?
After your order has shipped, you will receive a tracking number via email. Use this tracking information to keep tabs on your package. Please allow an appropriate amount of time for tracking information to update once the carrier receives your package.
How long does order processing normally take?
Once placed, we will process your order and prepare it for shipping within 2-5 business days.
Products
Are Morningstar Chandlery candles clean burning?
Yes, our candles are clean-burning. Morningstar Chandlery does not use any harmful ingredients in our candles. We use a natural coconut wax blend and cotton wicks. Our fragrance oils are vegan, toxin-free, phthalate-free, mutagen-free, cruelty-free, and carcinogen-free.
Are Morningstar Chandlery candles made by hand?
Yes, every batch of our candles is made by hand. We do not mass-produce our products now, nor will we ever. Our goal is to consistently produce premium quality products.
What inspired your scent names?
Each of our candle scents captures a mood or feeling suspended in time that reanimates each time you light the candle. As I was selecting fragrances to complete the initial collection, I came up with names that mirrored the feeling each scent gave me.
How long will my candle burn?
Our 12 oz candles will burn for approximately 60 hours, and our 2.5 oz mini will burn for approximately 20 hours.
Will Morningstar Chandlery release new collections?
Yes. Moving forward, we will release seasonal collections beginning with Sophisticated Summer which will launch Summer 2023. Stay tuned.