Customer Care

We’re Here to Help

At Morningstar Chandlery, we want your experience to feel just as good as your candle smells. From choosing your scent to enjoying the final burn, we’re here if you need us.

Questions About Your Order?

If you have a question about an existing order, please include your name and order number when contacting us. This helps us locate your purchase and assist you as quickly as possible.

For order-change or cancellation requests, please contact us as soon as possible. Orders begin processing quickly, so changes and cancellations are not guaranteed once processing has begun.

Damaged or Incorrect Order?

We carefully prepare and package every candle for its journey to you, but occasionally something may go wrong.

If your candle arrives broken, cracked, severely damaged, or otherwise unusable because of shipping damage, please contact us within 3 calendar days of confirmed delivery.

Please include:

  • Your name and order number
  • A brief description of the issue
  • Clear photographs of the candle
  • Clear photographs of the shipping box and packaging

Approved damage claims are handled according to our Return & Replacement Policy, with replacement being our standard resolution.

If you received an item that is different from what you ordered, please contact us so we can review the order and correct any fulfillment error.

Candle Questions?

Need help with your candle’s first burn, wick trimming, burn time, or general candle care?

Visit our FAQ for helpful information on getting the best experience from your Morningstar Chandlery candle.

If something about your candle appears unsafe or unusual, discontinue use and contact us.

Shipping & Replacements

For information about processing times, shipping, tracking, delivery concerns, damaged products, and our replacement guidelines, please review our:

Shipping & Delivery Policy

and

Return & Replacement Policy

Please note that Morningstar Chandlery does not normally offer returns, exchanges, or refunds for fragrance preference, change of mind, or products that have been used.

Contact Morningstar Chandlery

Have a question we haven’t answered? We’d love to hear from you.

Use the contact form on this page or email us at:

Natasha@morningstarchandlery.net

Please allow approximately 1–2 business days for a response.

Good scents. Good vibes. Good customer care.