Shipping policy

SHIPPING & DELIVERY POLICY

At Morningstar Chandlery, we carefully prepare and package each order so your candles arrive safely and ready to enjoy.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping/transit time. During periods of high order volume, launches, promotions, or other unexpected circumstances, processing may take slightly longer.

Once your order has shipped, you will receive tracking information using the email address or contact information provided at checkout.

Shipping & Transit Times

Shipping times shown at checkout or provided by the shipping carrier are estimated transit times and are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside Morningstar Chandlery’s control, including:

  • Weather conditions
  • Carrier delays
  • Transportation disruptions
  • High seasonal shipping volume
  • Incorrect or incomplete delivery information
  • Other unforeseen carrier-related circumstances

Morningstar Chandlery cannot guarantee a specific delivery date unless expressly stated otherwise.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

If you notice an error after placing your order, contact Morningstar Chandlery as soon as possible.

Address changes are not guaranteed once an order has entered processing or has been shipped.

Morningstar Chandlery is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned to Morningstar Chandlery because of an incorrect or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the order.

Tracking Your Order

Once tracking information has been issued, customers are encouraged to monitor their shipment directly through the carrier.

Tracking information may take some time to update after a shipping label is created.

A shipping label being created does not necessarily mean the carrier has physically received the package yet.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check all entrances, porches, mailboxes, and other delivery areas
  • Check with members of your household
  • Check with nearby neighbors when appropriate
  • Allow additional time in case the carrier marked the package delivered before completing delivery
  • Contact the shipping carrier directly for additional delivery information

If the package still cannot be located, please contact Morningstar Chandlery so we can help determine the appropriate next step.

A carrier’s confirmed delivery status does not automatically qualify an order for a replacement or refund.

Lost Packages

If tracking shows that a package has stopped moving or appears to have been lost in transit, please contact us.

Morningstar Chandlery may assist with researching the shipment or submitting a carrier claim when appropriate.

Depending on the circumstances and the carrier’s investigation, Morningstar Chandlery will determine the appropriate resolution.

Please do not submit a payment dispute or chargeback before giving Morningstar Chandlery a reasonable opportunity to investigate a shipping issue.

Damaged Shipments

If your candle arrives broken, cracked, severely damaged, or unusable because of damage occurring during shipment, please follow the procedures outlined in our Return & Replacement Policy.

Damage must be reported within 3 calendar days of confirmed delivery and photographic documentation may be required.

Approved damage claims are handled according to Morningstar Chandlery’s replacement policy.

Warm Weather & Temperature Changes

Candles can be affected by extreme temperatures during transportation.

Minor cosmetic changes caused by temperature fluctuations, such as slight wax discoloration, surface changes, frosting, or temporary separation from the glass, do not necessarily affect the performance or safety of the candle and are not automatically considered shipping damage.

If a candle arrives significantly melted, broken, or unusable, please contact Morningstar Chandlery within 3 calendar days of delivery and provide photographs of the candle and packaging.

Shipping Charges

Shipping charges are calculated at checkout based on the available shipping method, order details, and destination.

Original shipping charges are generally non-refundable, except where required by applicable law or when Morningstar Chandlery determines that an error occurred on our part.

Additional shipping charges resulting from an incorrect address, refused delivery, or other customer-provided delivery issue may be the responsibility of the customer.

Multiple Packages

In some circumstances, an order may arrive in more than one package.

If this occurs, tracking information may be provided separately for each shipment.

Order Cancellations

Orders begin processing quickly after they are placed.

Cancellation requests are not guaranteed.

Once an order has been fulfilled or transferred to the shipping carrier, it cannot normally be canceled.

Please refer to our Return & Replacement Policy for additional information regarding final sales and damaged products.

Contact Us

For shipping questions or delivery concerns, please contact:

Natasha@morningstarchandlery.net

When contacting us about an existing order, please include your name and order number so we can assist you as efficiently as possible.

Morningstar Chandlery appreciates your business and will make every reasonable effort to help resolve legitimate shipping and delivery concerns.