FAQ
Frequently Asked Questions
Everything you need to know about your Morningstar Chandlery candles, from what’s inside to getting the best burn.
What are Morningstar Chandlery candles made with?
Our candles are made with a parasoy wax blend, cotton wick, and phthalate-free fragrance oil.
Are your candles hand-poured?
Yes. Morningstar Chandlery candles are hand-poured with care in small batches, allowing us to focus on quality from pour to finish.
How strong are your scents?
Fragrance strength varies by scent. Some fragrances naturally have a stronger presence than others.
Room size, airflow, temperature, and burn time can also affect how strongly you experience a fragrance.
Because fragrance perception is personal, scent strength may vary from person to person.
How do I get the best burn from my candle?
On the first burn, allow the melted wax to reach close to the edges of the container before extinguishing.
Before each burn, trim the wick to approximately ¼ inch.
For safety and best performance, never burn your candle for more than 4 hours at a time.
Why does my candle look slightly different from another one?
Because our candles are individually hand-poured, slight variations in wax appearance are normal.
Temperature changes may also cause cosmetic differences such as frosting, wet spots, or minor changes in the wax surface.
These variations generally do not affect the quality, fragrance, or performance of your candle.
When should I stop burning my candle?
Discontinue use when approximately ½ inch of wax remains at the bottom of the container.
Never burn a candle all the way to the bottom.
Where should I burn my candle?
Always place your candle on a stable, heat-resistant surface away from drafts, children, pets, and anything that can catch fire.
Never leave a burning candle unattended.
If your candle appears damaged or unsafe during use, discontinue use immediately.
What if my candle arrives damaged?
If your candle arrives broken, cracked, severely damaged, or otherwise unusable because of shipping damage, contact us within 3 calendar days of confirmed delivery.
Please include:
- Your name and order number
- A brief description of the damage
- Clear photographs of the candle
- Clear photographs of the shipping box and packaging
Qualifying damage claims are handled according to our Return & Replacement Policy, with replacement being our standard resolution.
Can I send a Morningstar candle as a gift?
Absolutely!
With names like Rich Auntie Vibes, PTO Denied!, Soft Life Sundays, Big Kid Energy, Do Not Disturb, and Bourbon Babe, finding a candle that matches somebody’s personality is half the fun.
We also offer a Morningstar Chandlery gift certificate when you’d rather let them choose their own favorite.
Do you accept returns or exchanges if I don’t like the scent?
Because fragrance preference is personal, Morningstar Chandlery does not normally accept returns, exchanges, or refunds based on fragrance preference, fragrance strength, change of mind, or ordering the wrong scent.
Please review the fragrance descriptions carefully before placing your order.
For complete details, please review our Return & Replacement Policy.
How can I contact Morningstar Chandlery?
Have a question that isn’t answered here?
Visit our Customer Care page and use the contact form, or email:
Natasha@morningstarchandlery.
Please allow approximately 1–2 business days for a response.