Refund policy
RETURN & REPLACEMENT POLICY
At Morningstar Chandlery, each candle is carefully prepared and packaged with the goal of arriving safely and ready to enjoy. Because candles are personal-use fragrance products, all sales are final except for products that arrive damaged.
No Returns or Exchanges for Preference
Morningstar Chandlery does not accept returns or exchanges based on personal preference, including but not limited to:
- Dislike of a fragrance or fragrance strength
- Change of mind
- Ordering the wrong scent
- Preference for a different product
- A candle that has already been burned or used
Please review product descriptions and fragrance information carefully before placing your order.
Damaged Items
If your candle arrives broken, cracked, severely damaged, or otherwise unusable due to damage that occurred before or during delivery, please contact Morningstar Chandlery within 3 calendar days of confirmed delivery.
Your message must include:
- Your name and order number
- A description of the damage
- Clear photographs of the damaged candle
- Clear photographs of the shipping box and packaging
- A photograph of the shipping label, when requested
Please retain the damaged product and all original packaging until your claim has been reviewed. Morningstar Chandlery may request additional photographs or information before approving a replacement.
Approved Damage Claims
When a damage claim is approved, Morningstar Chandlery will provide a replacement of the same product at no additional charge, subject to availability.
Approved replacements will be shipped to the original shipping address unless otherwise agreed.
If the original product is unavailable, Morningstar Chandlery will contact you regarding the available resolution. Refunds will only be issued when required by applicable law or when Morningstar Chandlery determines that a replacement cannot reasonably be provided.
What Is Not Considered Damage
Because Morningstar Chandlery candles are hand-poured, minor variations may naturally occur from candle to candle. The following are generally not considered damage or defects:
- Minor variations in wax appearance
- Slight color variations
- Minor surface imperfections
- Frosting, wet spots, or changes caused by temperature
- Minor differences in label placement
- Personal preferences regarding fragrance strength or scent
These characteristics do not normally affect the safe use or performance of the candle.
Used or Improperly Handled Candles
Damage claims may be denied when a candle has been burned, altered, improperly stored, improperly handled, or used contrary to the candle-care and safety instructions provided by Morningstar Chandlery.
If you believe a candle has a safety-related defect, discontinue use immediately and contact us.
Lost, Stolen, or Delayed Packages
A package marked as delivered by the shipping carrier is not considered a damaged-item claim solely because the customer cannot locate the package.
Customers should first check the delivery location, household members, neighbors, and the shipping carrier when a package is marked delivered but cannot be found.
Carrier delays do not qualify as product damage.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
Order Cancellations
Orders begin processing quickly. Cancellation requests are not guaranteed.
Once an order has been fulfilled or shipped, it cannot be canceled under Morningstar Chandlery’s standard policy, except where required by applicable law.
Contact Us
To report an item that arrived damaged, contact:
Natasha@morningstarchandlery.net
Please include your order number and the required photographs so we can review your request as quickly as possible.
We appreciate your business and want every Morningstar Chandlery order to arrive safely and exactly as intended.