Shipping & Returns Policy
At Morningstar Chandlery, every order is prepared with care. We want you to love your candles from the moment they arrive, so please review our shipping and return policies before placing your order.
Shipping Policy
Order Processing
Orders are typically processed within 3–5 business days, excluding weekends and holidays. During launches, sales, holidays, or periods of high order volume, processing may take a little longer.
Please note that processing time is separate from shipping/transit time.
Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout.
Shipping Address
Please carefully review your shipping information before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside of Morningstar Chandlery's direct control. Weather, holidays, carrier disruptions, and other circumstances may cause delays.
Tracking information provided by the carrier will be the best source for current delivery updates.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery area, with household members or neighbors, and contact the shipping carrier.
If you still need assistance, contact Morningstar Chandlery with your name, order number, and tracking information so we can review the situation.
Returns & Refunds
Because our candles are personal home-fragrance products, all sales are final. We do not accept returns or exchanges due to fragrance preference or a change of mind.
We encourage you to carefully review each candle's fragrance description before purchasing.
Damaged or Incorrect Orders
We want your order to arrive exactly as expected. If your candle arrives damaged, broken, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your name and order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging if the item was damaged during delivery
After reviewing your claim, we may offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Please do not discard damaged products or packaging until your claim has been reviewed.
Candle Appearance
Because our candles are individually poured, minor cosmetic variations may occur. Natural changes in wax appearance, including slight discoloration, frosting, or changes caused by temperature fluctuations, are generally not considered product defects and do not necessarily affect candle performance.
Order Cancellations
If you need to request a cancellation, contact us as soon as possible after placing your order. We cannot guarantee cancellation once an order has entered processing, been packaged, or shipped.
Questions?
If you have questions about your order, shipping, or a damaged product, please contact us through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you efficiently.
Thank you for choosing Morningstar Chandlery. We appreciate every order and every opportunity to bring a little fragrance, personality, and joy into your space